Refund policy
We want you to shop with confidence, knowing exactly how our return and refund process works. Please read these guidelines carefully before initiating a return.
Eligibility
- Returns must be requested within 30 calendar days from the date your order was delivered.
- Products must be returned exactly as received. They need to be unused, undamaged, and in original packaging.
- You may return stock products only. Customized products are not eligible for return, as they are built to your specifications.
Standard irons
- You may try the 7-iron for up to 30 days from the date of delivery.
- If you decide to return the set, all other irons must remain unused, in brand-new condition, and with plastic covers intact on the club heads.
- Exceptions:
- Customized sets cannot be returned.
- Limited Edition sets can be returned only in new and unused condition. The 7-iron trial does not apply to Limited Editions.
- Heads-only sets can be returned only in new and unused condition. Shafting and deshafting any club head will void the eligibility for return.
All other products
- To be eligible for return, these must be unused and in original packaging.
How to Return
- File a return: Access the return portal (takomo.returnscenter.com) and fill out the required information.
- Shipping: We will create the return label for you. Please note that the cost of the return label will be deducted from your refund amount. The return location depends on the original delivery address.
- Inspection & Refund:
- Once we receive your item, our team will inspect it to ensure it meets return requirements.
- Approved refunds will be issued to the original payment method.
- Credit card refunds may take 5-10 business days to appear.
- Original shipping fees are non-refundable.
Non-Eligible Returns
- Items returned after the 30-day window.
- Products that are damaged, altered, or show signs of use (beyond the permitted 7-iron trial).